Items purchased from CDI that have been used or altered will not be accepted for exchange and as stated in the Non-Cancelable and Non-Returnable items section, items noted as NCNR cannot be exchanged. Customer will not be subject to a restocking fee in this case, but without being a defective item, will still have to pay return shipping. Defective item(s) may be exchanged/returned for the same item. If the item(s) is in new condition and in the original packaging, you may exchange the item(s) for another item in the first 30 days after ship date. The return should be in the original packaging and in unused condition except if approved defective by a CDI sales representative via an RMA. By a Customer returning products to CDI, the Customer certifies that the products were purchased from CDI and there has been no substitution of the product from another supplier, distributor or other source of the product. Only products originally shipped from CDI or from an authorized supplier (drop-ship) will be returned to CDI. Third, please include the signed RMA in the return package stating the reason for the return and the original receipt.In most cases returned items will be shipped to the CDI warehouse located at: CDI will provide the Customer with specific instructions on where to mail / return item(s) with the RMA number. Once the RMA number is received, item must be returned within 14 days.
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